Visitor
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1 Message
Now Mobile
I have been experiencing an ongoing issue with my autopay. The sight is broken and the app. I have been trying to resolve this issue for months and I have been transferred from dept to dept and yet the issue has not been resolved. Now my services are completely OFF.
[Edited: "Personal Information"]
XfinitySeth
Official Employee
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1.4K Messages
15 hours ago
Howdy Celebrityknowles 👋 I'm happy to hear you are using our Prepaid Xfinity Mobile service, and sorry to hear about the issues you're having with the billing. The last thing we want is for you to be without service, and since we're very limited in the support we can provide for our Prepaid services through this channel (including billing and service changes), I'd ask that you please connect with our dedicated NOW support team through xfinity.com/xfinityassistant/. Please let me know if you have any questions!
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