Visitor
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1 Message
Not receiving SMS with security pin for porting out
Hi, I tried to get the security pin to transfer my number, but I never receive an SMS...
I have tried it multiple times...
Seems there is an issue, as the website does say an SMS will be sent...
XfinitySara
Official Employee
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1.2K Messages
2 years ago
Hello, @user_d91dce! Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device (if you still need help). You may also use our Secure Online Chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any other questions or concerns regarding your residential service(s) by creating a new public post, and we'll be here 24/7 to assist you however we can!
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user_20fa2a
Visitor
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1 Message
1 year ago
Same issue here. I am trying to get my transfer PIN for last 3 days without luck. Tried everything.
1) When tried using my account on Xfinity website, pop up says “A security PIN was successfully sent via text to … XXX”. The text never arrives. Tried sending to both the lines I have.
2) When tried chatting with Agent via SMS, I am told I need to call to get the PIN.
3) When called helpline, they say they sent PIN via text. It never arrives. Wasted many hours over last 3 days trying to get my transfer PIN.
I think they might be scamming into not letting people transfer out. I plan to report this to FTC.
(edited)
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user_f70991
Visitor
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1 Message
1 year ago
I'm having this problem too. I've tried to send the PIN about 10 times now - still no text. No one on support can help me either. Looks like I'm just getting a new phone number, I'm definitely not staying at Xfinity after this.
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user_b59775y
Visitor
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1 Message
1 year ago
Same exact issues here in July… yep sounds like they don’t want people transferring out
the primary reason I am leaving Xfinity is poor customer service and things not working.
absolutely trash
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