Melramp40's profile

Visitor

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4 Messages

Friday, July 7th, 2023 3:13 PM

Closed

Not received prepaid Visa card rewards

I bought a new iPhone and added a new line to my Xfinity Mobile account. In my rewards tier I had a $100 Visa prepaid reward and a $50 Visa prepaid card award. The status is showing shipped and complete but I have never received either prepaid cards. I have repeatedly reported the issue to Comcast and have yet to receive a response from customer service. What else can I do to receive my Rewards?

Official Employee

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2.5K Messages

1 year ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @Melramp40. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. Have you checked the status using the link: https://xfinityrewardcenter.com/status? Once shipped it may take 5-10 business days to arrive to your home. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

Visitor

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4 Messages

1 year ago

I sent my name and address on account 

Official Employee

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2.5K Messages

Hello, I see that you have sent a DM and I've responded! Please review & respond at your earliest convenience. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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