Not honoring the promotion

I keep getting the runaround about my e gift cards and its been 3 weeks. I been called a liar and hung up on.

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XfinityEricB

Official Employee

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3.4K Messages

3 months ago

user_c8z7um Thanks for reaching out to us for help with your e gift card concern. We would be happy to assist you with getting it sent out if it should have been at this point. To confirm is the card for a promotion you signed up for over 90 days ago?

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user_c8z7um

Visitor

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8 Messages

@XfinityEricB I switched in dec 2025

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3 months ago

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user_c8z7um

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8 Messages

I switched in dec 2025

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3 months ago

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XfinityJon

Official Employee

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1.6K Messages

With the gift cards, if customers do qualify there is a 90-day or 3-month period for the eligibility portion, and then gift cards would be sent within a 4-6 week window from that. Have you had a chance to check the status at https://xfinityincentivetracker.com ?

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3 months ago

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user_c8z7um

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I keep getting the runaround. I been called a liar and hung up on. I keep getting different answers from agents. Its been a lil over 3 weeks

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3 months ago

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XfinityJon

Official Employee

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1.6K Messages

There is a 90-day eligibility period that is first. Once the 90-day window has passed, so long as a customer is eligible the card is sent within the 4-6 week window. Have you had a chance to check the incentive tracker? What is the status showing on there?

I am an Official Xfinity Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_c8z7um

Not honoring the promotion

XfinityEricB

user_c8z7um

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XfinityJon

user_c8z7um

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