Visitor
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2 Messages
Not honoring promotion
I signed up for mobile, called and verified I was eligible. The promotion was for $10 a month for the first line for a year. I received my first credit per the offer and now I have a full price bill. I called xfinity and they said because of my internet, I don’t qualify. Each representative I spoke with stone walled me stating they don’t take any responsibility, will not honor, cannot get me to anyone that will. They offered the promotion for one additional month but it’s not even applied. It was the worse experiences with any customer service reps ever, I have never been so upset with any customer service. I definitely know I was lied to in order to start the mobile plan and then trapped me to be a customer. What an horrendous way to treat a loyal customer who has been with xfinity for over a decade. SHAMEFUL.
XfinityAmira
Official Employee
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4.8K Messages
2 days ago
Hi user_u7ev3k! Thanks for taking the time to reach out on our Xfinity Forum regarding this promotion/billing concern. We truly appreciate you being a loyal and long-time customer with us for over a decade. That is absolutely phenomenal! My team would love to further look into this concern for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_u7ev3k
Visitor
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2 Messages
3 hours ago
Update: xfinity did NOTHING and gaslighted me like I did something wrong. They have zero ethics. T-Mobile always honored and went out of their way for mistakes. After more than a decade I’m leaving xfinity completely.
(edited)
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