Visitor
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2 Messages
Not happy at all
Credence put a collection on my credit report! I immediately called them to see what was this about and they told me that I have a xfinity mobile account! I NEVER HAD A MOBILE ACCOUNT WITH XFINITY!! I've called xfinity multiple times and they don't see anything. This last representative told me to ignore the message. I told them i can't ignore something that was placed onto my credit!! I don't know what to do about this! It's tanked my credit 60 points for something that's fraudulent! And apparently the xfinity representatives can't find the account even when I give them the number that the Credence representative gave me! This is awful I'm beyond [Edited: "Language"]. Do anyone have any suggestions on what to do next?
XfinityNatalie
Official Employee
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525 Messages
9 hours ago
Hey there, Fraudulently! We appreciate you bringing this important issue to our attention at our XFINITY Community forum. I understand how important it is for your credit to always be on point. We do take these matters very seriously. Have you already reached out to our Customer Security Assurance team at 800-934-6489?
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