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Fraudulently
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Visitor

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2 Messages

Friday, January 9th, 2026 7:46 PM

Not happy at all

Credence put a collection on my credit report! I immediately called them to see what was this about and they told me that I have a xfinity mobile account! I NEVER HAD A MOBILE ACCOUNT WITH XFINITY!! I've called xfinity multiple times and they don't see anything. This last representative told me to ignore the message. I told them i can't ignore something that was placed onto my credit!! I don't know what to do about this! It's tanked my credit 60 points for something that's fraudulent! And apparently the xfinity representatives can't find the account even when I give them the number that the Credence representative gave me! This is awful I'm beyond [Edited: "Language"]. Do anyone have any suggestions on what to do next?

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Updated 

23 days ago

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Accepted Solution

XfinityNatalie

Official Employee

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551 Messages

23 days ago

Hey there, Fraudulently! We appreciate you bringing this important issue to our attention at our XFINITY Community forum. I understand how important it is for your credit to always be on point. We do take these matters very seriously. Have you already reached out to our Customer Security Assurance team at 800-934-6489?

 

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Fraudulently

Visitor

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2 Messages

@XfinityNatalie​ yes I have tried but either I'm being told there is no account in my name or I can't get through at all! I'm very frustrated with what to do next! Any help you can give will be greatly appreciated. 

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23 days ago

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XfinityNatalie

Official Employee

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551 Messages

Thank you for confirming, Fraudulently! We can certainly look further into this for you. Please send our team a direct message with your full name and address.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.  

 

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23 days ago

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