1 Message
Not applying my promo
they signed me up for the free phone line with $39.95 internet service and now not applying it to my bill. They act like I just made it up. So not fair and not what I signed up for.
1 Message
they signed me up for the free phone line with $39.95 internet service and now not applying it to my bill. They act like I just made it up. So not fair and not what I signed up for.
XfinityAmandaB
Official Employee
•
1.8K Messages
1 month ago
@Brandy_T Thank you so much for your post for help with your recent promotion. This is not the experience we want anyone to have and would be happy to help make sure you get the assistance you need. I will let you know that there are guidelines that have to be met to qualify for most of the mobile discounts and it can take some time to apply to the account once you do.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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