1 Message
Not Able to pay my Bill
I not able to pay the bill since the last two months. After I fill in the payment details and submit for the review, I get a message that the payment is declined and my xfinity account does not exist. How do I proceed with the payment?
user_5ce76a
Visitor
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12 Messages
1 year ago
Don't do anything if the account doesn't exist but they might go after you bill collectors don't answer those calls.
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XfinityBrianH
Official Employee
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787 Messages
11 months ago
Thanks so much for reaching out to let us know about the issue you are having making a payment. You can find alternate payment options here https://www.xfinity.com/support/articles/pay-your-bill-echat. If you reach out privately, so we can cover the details of your account, I would be happy to troubleshoot the issue, so you can make that payment. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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