Visitor
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3 Messages
No internet access, and mobile network breaks down at least once again
I have a moto g5 power from 2022. Mobile network service became patchy until dropped calls and no internet access became a daily occurrence. Sustomer service told me to reset the phone network settings. It didn't help. Then they told me to replace the SIM card. It worked for about a month. Now I have been without internet access for most of the past week, and calls keep dropping.
No internet access has left me dry on the road three times only last week. The online "assistant" is no help and I'm at the end of my rope.
SandraJ63
Contributor
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17 Messages
2 years ago
I feel same way with it all too. Hang in there,
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CCStephanieT
Contributor
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342 Messages
2 years ago
Hello @user_67ea02 thank you for reaching out through our forum. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at (Xfinity Assistant)[xfinity.com/xfinityassistant/?channel=xMobile] where an Xfinity Mobile expert is available 24/7?
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