No Device Credit

I signed up xfinity mobile and ported my number from a carrier to Xfinity Mobile. I was told that I will get a device credit but don't see on my bill.

I got a credit when I spoke to customer service but they told me billing department has to fix this issue. I don't want to call every month to get a device credit. This should be automated.
Is there any direct number or email to reach billing department?

Responses

CCAlexandrea

Contributor

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51 Messages

1 year ago

Thank you for creating a post on our Community Forums. Have you had a chance to speak or chat with an Xfinity Mobile expert by calling or texting 888-936-4968, or reaching out to our secure online chat xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity expert is available 24/7?

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user_1d43cf

Visitor

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2 Messages

1 year ago

Thanks Alexandrea

I have already spoke to few times but no response. Every time they promise that this will not repeat again but I keep seeing this every month and have to call them to give me the credit

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XfinityEmilyB

Official Employee

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1.6K Messages

Thank you for giving that a try, @user_1d43cf and I'm sorry to hear that you were not able to reach a resolution. Due to account security, our options with Xfinity Mobile accounts are very limited over this platform. We're unable to perform any device or account specific requests for our Mobile customers. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Please reach out to our secure online chat to get help with your billing concern.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

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user_1d43cf

No Device Credit

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CCAlexandrea

user_1d43cf

XfinityEmilyB

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