Visitor
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1 Message
No credit for my trade in galaxy s10+
It's June now and send off my Galaxy s10+ for trade in February!!!!!!!
Took about a month or so to show up on the app that trade in was in progress and I recieved an email that my device has been recieved.
However....the new xfinity app came out and it doesn't show my trade in nor have I ever recieved any credit and it's June now!!!!!
Do I have to follow up on this too or just accept it as a scam and change service?
Don't really have time to correct other people's failure to do their work correctly. I'm paying to much for my plan to have to deal with this [Edited: "Language"] and now I have to pay full price for my new phone which I didn't need to. This better not be a scam!!!!! I'm beyond mad.
CCEdgardo
Problem Solver
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513 Messages
1 year ago
Hi there, @user_0e40a1. Thank you for taking the time to reach out to us via our forums.
We appreciate you taking the time to do so. I do apologize for the inconvenience as we have limited access when it comes to our Xfinity Mobile team. Please use the following link https://www.xfinity.com/xfinityassistant/?channel=xMobile or call 888-936-4968 or even text the same number to have an Xfinity Mobile Specialist assist you with your concern regarding the trade-in. They will also be able to provide you with an update on the status as well.
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