Nightmare!!!!

My husband lost his phone on a cross country trip. There was absolutely NO way they were shipping it anywhere but our home 2,000 miles away and expected someone to sign for it and mail it to us. This wasn't possible.  No stores in CA NV or AZ. Then we switched services, and lost his # of 28 years!!!!! Now emails and everything else tied to that number where you get authentication texts is a mess!!!!! Xfinity has been the worst!!!!! And every customer service rep tells you something wrong. Told it could be shipped to MT, told pick it up at a store, told to go to Optimum (a sister store) NO, told to change settings on app, told they would help. NOTHING HELPED after a week and hours on the phone.