1 Message
New Xfinity mobile account disappeared and unable to activate a new phone
After speaking with nearly 20 agents and 4 supervisors, who continuously transferred me between one another, I find myself at a loss for what to do next. My recently established Xfinity Mobile account has inexplicably vanished from my Xfinity portal. Consequently, I am unable to locate the order and unable to activate the new phone that was shipped by Xfinity. I am considering filing a complaint with the FCC due to the poor customer service, misleading information, and inadequate technical support I have encountered.
XfinityThomasA
Official Employee
•
1.5K Messages
1 year ago
Hello, @user_3d871b. This isn't the experience we want for anyone. Our Digital Care Team can help. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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