Frequent Visitor
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12 Messages
New Xfinity iPhone SE won't receive authentication texts from banks
I just switched from Verizon to Xifinity today and have spent five hours now trying to find out why the 2-step authentication texts from my bank and PayPal aren't getting through, making it impossible for me to log in to those accounts. The last two hours were spent on the phone with the Xfinity advanced team that works on mobile issues and they're stumped. Regular texts come in just fine, and so do other "short code" alerts, etc. The bank insists Xfinity is blocking their code. Xfinity says they don't block codes and it has to be something to do with the bank. Everything worked when I had Verizon service up until noon today, so no, it's not the bank. The PayPal chat agent was so little help that I'm going to cancel that account and open a new one, this time not with text verification. I may be able to get into the bank account using a secret word, but it means their phone app is useless. Has anyone else encountered this, and what did you do?
Oh -- there are also some other phone problems, such as the keypad not registering when an automated call asks me to punch in a number to select an option. At one point when a live person came on, I could hear her but she couldn't hear me.
I would really like to find a fix other than taking the phone back and switching back to Verizon.
boulderjvh
New Poster
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1 Message
4 years ago
Did you ever get this fixed. We just switched this month and the same thing is happening to my wife.
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hill1595
New Poster
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3 Messages
4 years ago
Pixel 5 user here also. I called customer support, the first agennt couldn't help me. They escalated me to a supervision (Shawn in Canada). Shawn disabled the "Premium Messaging Block". I then had to reboot my phone and after start up go to settings-->system-->advanced-->reset options-->Reset Wi-fi, mobile and bluetooth and then "Reset settings."
After the above steps were completed, the MFA texts are now coming through
To summarize what worked for me:
Step 1: Call Xfinity mobile and have them remove the "Premium Messaging Block" from your account
Step 2: Reboot phone
Step 3: Reset Wi-Fi, mobile & bluetooth
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bvtm
Visitor
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1 Message
4 years ago
I also am having the same issue... xfinity seems like they have no idea whats going on even thought if relayed the info to them that everyone else has said about the VOIP and premium message block. I dont see how thaty dont have this taken care of on a greater scale since it seems like multiple people have called in to complain about the same issue.
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