Skip to main content

    Support

    Offers

gackenhj's profile
gackenhj
Expressive Exchange
Responsive
Conversation Starter

Contributor

 • 

36 Messages

Friday, August 12th, 2022 2:48 AM

Closed

New taxes and fees of $1.97 add to Xfinity Mobile Bill 9/10/22

When and why on Aug. 10 did Xfinity Mobile start adding $1.97 for 911 fee*, taxes*, RRR*and UCC* fees? I have had xfinity mobile for 4 months and today was the first time I have been charged this additional $1.97 fee. Xfinity Mobile level one rep in Dominican Republic and Advanced Service Dept rep in Phillipines have no clue where this charge comes from. I cannot find anywhere on the Xfinity Mobile website they suddenly have added these new charges. Any one else being billed the new 911, RRR and UCC charges? Anyone else been charged these fees for awhile?

Comcast Xfinity does a great job of hiding extra fees when you sign up for their plans. Apparently, Xfinity Mobile is no different.

*RRR-- REGULATORY RECOVERY FEE

*UCC- UNIVERSAL CONNECTIVITY             CHARGE

*TAXES

*911 FEE==$1.97 new monthly fees

Question

 • 

Updated 

3 years ago

1.8K

4

user_c1a6c3

Visitor

 • 

3 Messages

3 years ago

Hi I am curious of this as well. I switched from boost to Xfinity. Never had these fees. But instead of $1.97... I am being charged $6 per mo. 

Am curious is it per line? I have four lines... But that results to $7.88. something isn't adding up. 

0

0

screenname137

Contributor

 • 

295 Messages

3 years ago

Our 911 fees seem to $1.5 per line (including Watch lines: 2 phones and 2 watches = $6) and have been since we got service in 2019. The UCC and RRF are not as obvious - not sure how they calculate those.

I see where during the month we upgraded our watches they charged us $9 for 911 as if all four watches were active because they have such a fiasco activating watches - but I didn't catch that until just now.

2

user_c1a6c3

Visitor

 • 

3 Messages

@screenname137​ thank you! 

3 years ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello all, 

 

Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile billing concerns. You may also use our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7! Please let us know if you have any other questions or concerns regarding your residential service(s), and we'll be here 24/7 to assist you however we can!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

rightfooted

Expert

 • 

1.4K Messages

3 years ago

0

0

user_6e9da9

Visitor

 • 

1 Message

3 years ago

I am being charging 19$ as 911 fee for my 3 mobile devices. How can I cancel the service? 

2

0

rightfooted

Expert

 • 

1.4K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

CCVanessa

Contributor

 • 

234 Messages

@user_6e9da9 Hello there, thank you for taking the time to reach out for assistance. I understand you need to speak with our Xfinity Mobile department, and it would be my pleasure to point you in the right direction. Here is the best contact number and chat link to contact them 1 (888) 936-4968 

https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=123744261. I hope that helps.

I no longer work for Comcast.

3 years ago

0

forum icon

New to the Community?

Start Here