Visitor
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1 Message
New phone not receiving all texts
Just upgraded to a Samsung Galaxy S23 Ultra and some text messages are coming through, calls are working and I can send texts. Some messages however are going to my old phone even though it's no longer attached to my number, I'm not sure what else to do because I don't intend on holding on to my old phone for much longer.
XfinityRoberto
Official Employee
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1.7K Messages
2 years ago
Hello and welcome to Comcast. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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