Contributor
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21 Messages
New iPhone 14pro Not Getting Verification Texts
Just switched my wife's phone to iPhone14 and can make calls and I'm able to text with her - but she's not getting any verification codes from apps/sites that need two-step verification.
CCFelicia
Problem Solver
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311 Messages
3 years ago
Hello @jmcg222 thank you for reaching out to us regarding the iPhones 14, we hope you wife enjoys her new phone.
After reviewing the Apple support, I'm seeing some websites and apps offer two-factor authentication (also known as multifactor authentication), which helps prevent other people from accessing your accounts even if they know your passwords.
iPhone can automatically generate these verification codes without your reliance on SMS messages or additional apps.
You can try QR code or setup key:
If you have another device with a screen, like a computer or iPad, you can use it to display a QR code from a website or app, then use the iPhone camera to scan the code.
On your other device, sign in to the area of the website or app where you manage your account, then select options to enable two-factor authentication and an authenticator app.
A QR code appears to help you set up an authenticator app.
On iPhone, use the camera to scan the QR code.
On iPhone, select your account for the website or app.
A verification code appears below the User Name and Password fields.
On your other device, enter the verification code that appears on your iPhone.
Set up key
Sign in to the area of the website or app where you manage your account, then select options to enable two-factor authentication and an authenticator app.
Choose the option to manually use a setup key (or setup code or similar), then select and copy the setup key.
Go to Settings
> Passwords, then select your account for the website or app.
Tap Set Up Verification Code, then tap Enter Setup Key.
Tap the Setup Key field, tap Paste, then tap OK.
Tap the Verification Code field, then tap Copy Verification Code.
Return to the website or app, then paste the verification code where directed.
In addition, If you're not using two-factor authentication for your Apple ID, you can turn it on right on your device or on the web:
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user_0f75cc
Visitor
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1 Message
3 years ago
I had this issue when I switched my iPhone 11 to the new iPhone 14. I would advise going to a store for help if you have one close to you. I spent many frustrating hours on the phone with tier 1 and tier 2 support. They were clueless. I finally got fed up and took it into a store and they fixed it in 20 mins. It has to do with some network settings not porting correctly.
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