1 Message
New cell phones
My wife and my phones are getting some age and possible time to replace. My phone SD card not working and issues with video.
Can we buy new phones through Xfinity app? If so, where? We would prefer to not have to go to an sales office if possible
XfinityRyanE
Official Employee
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1.1K Messages
1 year ago
Hello @user_washcb, thanks for reaching out for help with getting your Xfinity Mobile device replaced. We appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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