New account changes leading to late fees

I am a new customer, and I started with a new number, just to now be at a point where i changed my number and now can't add a different card to pay my bill on time this pay period and last period not thinking to do so. I'd like a credit for the late payment I'm going to have to pay, but also better verification for new mobile customers would be very nice

Responses

Oldest First

Selected Oldest First

XfinityChristy

Official Employee

•

2.2K Messages

1 month ago

user_2n3rfj Hello! Thanks for reaching out through the Xfinity Community Forums. I understand you're a new customer who recently changed your phone number and are now having trouble updating your payment method, which is leading to late payment concerns. I'd be happy to review your billing and assist you in updating your account. We can also explore options regarding the late payment. To get started, please send a Direct Message with your full name and address.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

0

Plan

user_2n3rfj

New account changes leading to late fees

XfinityChristy

New to the Community?