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ring3
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Tuesday, December 30th, 2025 1:51 PM

Never received promotional prepaid cards for mobile switch

Purchased phones in September after paying off att bill and unlocking phones.  Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on 9/18 that phones were expected and the 830 would be coming. We have received nothing as of today 12/30. This was a driving reason for switching and this seems to have been a scam.  I am needing answers and the 830 dollars!

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2 hours ago

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darkfairy48

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2 days ago

Yes. I had a very similar experience and am now on here now looking for answers. 

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XfinityThomasC

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3K Messages

Hello, @darkfairy48 

Thanks for reaching out to us on the forums! We can help with billing errors and unfulfilled promotional commitments. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message same as the original poster. Since you already sent a DM, we will continue to assist you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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XfinityGabriel

Official Employee

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2.9K Messages

3 hours ago

 

Hi there! Thanks for taking the time out of your day to reach out about those prepaid gift cards. I have been in your shoes before, so I can understand the importance of checking on the status. You've come to the right team. Over social media, we are an expert team dedicated to resolving gift card concerns over social media. We can help. To check the status of your mobile gift card, you can use the Xfinity incentive tracker at this link here. This will allow you to see any prepaid card offers from the past two years. Note: the prepaid card status is not displayed in your account or the Xfinity app. Please let us know if you are able to check the status at that link on your end.

 

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