Skip to main content
ring3's profile
ring3
1st Topic

Visitor

 • 

2 Messages

Tuesday, December 30th, 2025 1:51 PM

Never received promotional prepaid cards for mobile switch

Purchased phones in September after paying off att bill and unlocking phones.  Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on 9/18 that phones were expected and the 830 would be coming. We have received nothing as of today 12/30. This was a driving reason for switching and this seems to have been a scam.  I am needing answers and the 830 dollars!

Question

 • 

Updated 

49 minutes ago

11

2

0

Oldest First
Selected Oldest First
darkfairy48

Visitor

 • 

1 Message

2 days ago

Yes. I had a very similar experience and am now on here now looking for answers. 

1

0

XfinityGabriel

Official Employee

 • 

2.9K Messages

4 hours ago

 

Hi there! Thanks for taking the time out of your day to reach out about those prepaid gift cards. I have been in your shoes before, so I can understand the importance of checking on the status. You've come to the right team. Over social media, we are an expert team dedicated to resolving gift card concerns over social media. We can help. To check the status of your mobile gift card, you can use the Xfinity incentive tracker at this link here. This will allow you to see any prepaid card offers from the past two years. Note: the prepaid card status is not displayed in your account or the Xfinity app. Please let us know if you are able to check the status at that link on your end.

 

2

0

ring3

Visitor

 • 

2 Messages

Was directed elsewhere to site “myprepaidcenter.com”. With help from them my reward code was found. However, the code doesn’t work. Made multiple attempts with representative on the phone. 

He gave me a case number and they are apparently looking into the problem. Looking forward to quick resolution. Certainly seems to me a better process could be developed and implemented. 

Like

Reply

60 minutes ago

0

XfinityBenjaminM

Official Employee

 • 

2.6K Messages

 

ring3 Let's take a closer look at this and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how tos send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

49 minutes ago

0

forum icon

New to the Community?

Start Here