Never received promotion giftcards

I transferred 2 new phone lines on March 14.  I’ve talked to one rep who said I needed to wait May 10. Then I spoke to another rep who said I need to wait until beginning of June. I called yesterday and they said I need to wait mid July because it can take 2 additional weeks…. It takes 2 additional weeks to receive a virtual email giftcard? I find the information I have been given very misleading and deceptive. I have seen a similar post from someone here on May 2024 complaining about the same thing. we are being given a phone number that disconnects you and when you do a call back they never calls us back. I have saved all my off transcripts with the misinformation from each representative and expect my gift cards to be honored.