Good afternoon user_t1987r. We can certainly assist further. How long has it been since you signed up for the plan including the giftcard? There is a 90-day window to ensure qualification, and from that there is a 4-6 week window for the card to be sent. You can also check the status here: https://www.xfinityincentivetracker.com/track. Please let me know if this helps.
XfinityJon
Official Employee
•
1.3K Messages
3 hours ago
Good afternoon user_t1987r. We can certainly assist further. How long has it been since you signed up for the plan including the giftcard? There is a 90-day window to ensure qualification, and from that there is a 4-6 week window for the card to be sent. You can also check the status here: https://www.xfinityincentivetracker.com/track. Please let me know if this helps.
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