1 Message
Never got the credit applied
I traded in my iPhone for the 700$ credit I was told and the shipped out my phone. It’s been almost 2 months and absolutely NOTHING HAS BEEN CRDITED.
have not been helped with customer support. The store employees have tried contacting support and the insurance phone company and still the issue has not been resolved. So unprofessional and it’s been a while where I have needed help , and nothing has been resolved for this issue.
XfinityBillie
Official Employee
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2.6K Messages
9 months ago
@user_5b2llb Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
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