1 Message
Never got credit for my trade
I sent my trade in August the 17th . They keep telling me it was never received they keep tell me it will take and extra 4 weeks I never heard of such I told them I'm going to report my phonecas stolen to Apple assurant is no help they don't know what is going on I'm going to cancel my phone service They stole my trade I'm going to contact the local news to let them know what xfinity and assurant are doing to their customers stealing all the iPhone trade on
CCJodie
Problem Solver
•
1.3K Messages
1 year ago
@user_mfhoe8 Hi, I'm so sorry to learn about the experience with the trade in. We would like to see how we can help with this. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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