Never Again.

I've had the most terrible experience with Xfinity's customer service. I was supposed to receive a phone but have not received it since JANUARY 9TH. What's absurd is that the phone is inactive on my account, and nothing is being done. Despite my attempts, I am still waiting for help from Xfinity. On top of that, they are charging me monthly for a phone I have yet to receive. I have been promised a refund, replacement, or resolution multiple times over the past few months, but I am still waiting for something to happen. I even went to the Xfinity store, but they only gave me a phone number to contact. I reached the "department that would handle this problem," but I had to wait over two weeks for them to call me back. When they finally called, the representative told me it was a "courtesy" call to let me know they would close out the ticket because I kept calling about the order. Well, no shit. Anyone would if they have yet to receive something they are paying for. She again informed me that she was being nice and did not need to call me. I went so far as to cancel my card to avoid making the payment and canceling my internet service. I will never order anything from this provided ever again.