1 Message
Network unlock for SIM card
Hi, my name is Jaycob [Edited: "Personal Information"], my address is [Edited: "Personal Information"] and my phone number is [Edited: "Personal Information"]. I recently switched from Xfinity to Twigby, but when I installed my new SIM card I got and still have an error notification that says "Invalid SIM card. Network locked SIM card inserted." I contacted Twigby and they said Xfinity needs to unlock my phone so it can read the new SIM card and so I can regain service.
XfinityBenjaminM
Official Employee
•
1.4K Messages
11 months ago
@Rhonda_B1 Hello! Thank you for reaching out to us here on our Community Forum. We will need you to contact our Xfinity Mobile Team to see if this is something they can assist you with. You can reach out to them using either of these methods:
Phone - (888) 936-4968
Chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile
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