Visitor
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1 Message
Need written assistance with Xfinity Mobile billing and plan options
Hi, I need assistance with my Xfinity Mobile bill and would prefer to communicate in writing rather than by phone.
I have questions about my $25 XM-Only fee, switching from my current By the Gig plan to Mobile Select, and canceling Xfinity Mobile Care.
Could an Xfinity Support representative please assist me through Direct Message? I do not want any changes made to my account until I receive and review the exact costs.
I also noticed that I have multiple old Xfinity accounts associated with different addresses because I have moved several times. I would like to remove or close any old/inactive accounts so there is no confusion and keep only my current active account. I am also moving to a new address and would like to update the address associated with my Xfinity Mobile account. Could you please explain how I can do both?
XfinityBradM
Official Employee
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1.6K Messages
11 days ago
@user_sw016i Our team would love the opportunity to answer any Xfinity Mobile questions you have an assist with getting that account moved. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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