Visitor
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4 Messages
need top level expedited supervisor helpl
my bills are so [Edited: "Language"] up! i have only had this service since October 1, and have been repeatedly billed for orders i didn't make. i need HELP! i am being threatened with having service cut off and that message came to my old Spectrum mobile phone number! i'm supposed to have a free mobile phone with my internet and landline services, and it has not happened yet. so sick and tired of not getting these issues resolved! come on, 3 months?
XfinityJohnG
Official Employee
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2.4K Messages
15 days ago
Thank you for reaching out here. I will be happy to look into any billing issue from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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