Visitor
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2 Messages
Need REAL help.
Purchased a phone to switch my service to Xfinity, money was deducted out of my account for my first month on March 28th ... it is now April 11th and I still have not seen the phone that was "lost" ... Fedex has closed the case as they can't find the phone and Xfinity HAS YET to contact me or email me... I still do not have a phone and I am getting run around in circles from their "support team". How do I get my money back and close this out??? CASE# ECM0001062053
XfinityGabby
Official Employee
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1.5K Messages
2 years ago
Hello @user_a9bb35, we can certainly understand the importance of receiving the phone you ordered and we appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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user_fru_stra_ted
Visitor
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9 Messages
2 years ago
Feel your pain, as bad as mine.
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