U

Friday, September 29th, 2023 5:05 PM

Closed

Need phone records Sept 22- Oct 13th 2022

Emergency need phone records for date Sept 22- Oct 13th 2022.

Expert

 • 

2.1K Messages

1 year ago

Are you referring to Xfinity Mobile service or Xfinity Voice (Home Phone) service?

(edited)

3 Messages

Yes, it only allows for 6 months 

3 Messages

Mobile services is what I’m looking for, thanks

Expert

 • 

2.1K Messages

@user_83df80​ I believe it might not be possible according to here: https://www.xfinity.com/support/articles/view-xfinity-mobile-call-text-history "Call and text message details older than six months aren't available. We don't store the content of any text messages."

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
forum icon

New to the Community?

Start Here