Need Official Employee Help: Switch Account to $30 Mobile Select Plan

Hi, I am looking for help from an Official Employee to update my mobile plan.

My account was opened in August 2025 and is currently on a legacy Unlimited tier. I want to lower my monthly bill by moving to the newer $30 Mobile Select plan.

However, the automated website dashboard and Xfinity app are restricting my view, and they only allow me to select between the $40 and $50 Unlimited options. Standard phone support was unable to help me process this change.

Could an official digital care representative please reply so I can send a direct message, verify my account, and have my line manually migrated over to the latest pricing structure for the $30 Mobile Select tier? Thank you!