Thank you for taking the time to contact us here and my apologies for the previous experience. We can help here with your Mobile concerns. May I please ask that you send us a direct message with your full name and service address?
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
dontbeugly
New Poster
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4 Messages
2 months ago
I have the same issue but with a phone.
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XfinityEva
Official Employee
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1.3K Messages
2 months ago
Thank you for taking the time to contact us here and my apologies for the previous experience. We can help here with your Mobile concerns. May I please ask that you send us a direct message with your full name and service address?
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