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Wednesday, September 11th, 2024 4:50 PM

Need Mobile billing canceled

Never received the iPad, need mobile canceled, been ghosted twice chat agents

New Poster

 • 

4 Messages

1 month ago

I have the same issue but with a phone.

Official Employee

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1.3K Messages

29 days ago

Thank you for taking the time to contact us here and my apologies for the previous experience. We can help here with your Mobile concerns. May I please ask that you send us a direct message with your full name and service address? 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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