Thanks for reaching out to us regarding your missing email folders. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. I just wanted to ask a few questions, have you tried logging out and in of the email account? Which devices are you using? Does your device have the latest software and app updates? Recover deleted emails — Xfinity Email help Please let me know if this works.
BruceW
Gold Problem Solver
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27.4K Messages
1 day ago
If you are asking about folders in webmail ( https://connect.xfinity.com ), does https://connect.xfinity.com/appsuite/apps/faq/index.html#foldersHideShow help? If not, please post back with a more complete description of the problem you are having.
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XfinityCarolyn
Official Employee
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218 Messages
7 hours ago
Thanks for reaching out to us regarding your missing email folders. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. I just wanted to ask a few questions, have you tried logging out and in of the email account? Which devices are you using? Does your device have the latest software and app updates? Recover deleted emails — Xfinity Email help Please let me know if this works.
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