Visitor
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1 Message
Need help with identity verification for free mobile line.
Hello Xfinity Support,
I am writing to get assistance with adding an Xfinity Mobile line to my existing account. I recently signed up for your home internet service under a student plan, which explicitly included a promotional free mobile line for one year. I am trying to claim it, but when I enter my Date of Birth (DOB) and Social Security Number (SSN) during checkout, the webpage displays an error stating it is unable to verify my identity.
Could you please help me successfully claim my free year of mobile service?
Thank you for your help.
XfinityJamesC
Official Employee
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3K Messages
2 hours ago
Greetings, @user_bjgscp! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues claiming your free mobile line, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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