Contributor
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24 Messages
Need billing issue fixed
It seems I was mistakenly billed too much for the period of time I was without my home internet. I know it's $25/month per line, but I was billed beyond when my home internet was restored and need this addressed. Being billed 3 months when I was only without it for 6 or 7 weeks isn't adding up. Not to mention the bill I just paid - which is the September through October billing period falls AFTER my home internet was restored. I spoke with an agent through the support team on here last night and he agreed with me, but he was with the in home phone line team. I need a support agent with the mobile team.
XfinityBenny
Official Employee
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619 Messages
5 hours ago
@Jadusica Thanks for adding to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Reach an Xfinity Mobile Expert by calling or texting 1 (888) 936-4968. You can also chat at xfinity.com/xfinityassistant/?channel=xMobile, where an Xfinity Mobile expert is available 24/7. Just request a live agent to assist. It's all found here https://www.xfinity.com/mobile/support. They will help with the line access fees.
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