Need assistance ordering a physical SIM for promotional free BYOD line (eSIM loop issue)

Hello,

I am trying to claim the current promotional free BYOD (Bring Your Own Device) line on my Xfinity Mobile account.

However, I am stuck in an eSIM loop. The automated online compatibility checker and the local retail store system are aggressively forcing an eSIM activation prompt. My device is a specific unlocked Android model that requires a physical nano-SIM card to operate.

I need a Digital Care Agent to help me manually process this promotional free line order and ship a physical SIM card kit to my billing address without the system forcing a digital eSIM download.

Thank you for your assistance.