Skip to main content

    Support

    Offers

strickler613's profile
strickler613
1st Reply
1st Topic

New Poster

 • 

2 Messages

Tuesday, April 25th, 2023 6:57 PM

Closed

My wife and I have iPhone 13-14. We have 1-2 bars at most so we have wifi calling on. We constantly have calls dropped or failed.

Gateway is upto date.  Use a Netgear extender.  Live in 1200’ rancher.  Have restarted Gateway many times, turned phones off and on many times.  Unplugged extender.  Signal per xFinity to all devices is strong.  Seems something interferes with wifi signal yet everything says we’re good to go.  Normally happens during first couple of minutes and it happens on calls out and calls in.

Everyone is becoming frustrated with our phones.  Some have declined going with xFinity mobile because of our experience.  We love xFinity internet and Mobile but wish we had better cellular service via towers.

Question

 • 

Updated 

2 years ago

1.2K

2

0

DaveO3

Problem Solver

 • 

772 Messages

2 years ago

WiFi Calling Possible Problem
 
If you move around your house or away from you house and your phone hands off from one WiFi network name (SSID) to another WiFi network name (SSID), could be a neighbor’s SSID, it may drop a call. If you have a newer router with both 2.4 and 5 GHz activated on the same SSID, not necessarily a good idea for a phone, your call may drop if your phone is handed off from one to the other as you get further or closer to your router. 
 
Probable Fix
 
1.) Make sure that your phone is not handing off from one SSID to another SSID by turning off all automatic connections to any other nearby WiFi networks. You may have to “forget” some networks that you connected to previously. Use the same name/SSID for any extenders?
2.) Reconfigure your router SSID to only use either 2.4 or 5 GHz, not both. Newer routers may have automatically been set to use both which is great for desktops and laptops, but not for WiFi Calling on phones. If you need the extra range use 2.4 GHz. 
 
WiFi Calling requires a consistent signal!
 
Good Luck. 

0

0

CCChristian

Contributor

 • 

127 Messages

2 years ago

Hello @strickler613, I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. 

 

I have to ask that you please try calling or texting 888-936-4968, or reach out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7.

0

0

forum icon

New to the Community?

Start Here