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user_ntubp8
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Friday, January 17th, 2025 5:46 PM

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my promotional prepaid card expired

My promotional prepaid card  got expired. Did not realize that the expiry is only six months and was expired a week back.

Question

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Updated 

1 year ago

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XfinityThomasD

Official Employee

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1.9K Messages

2 years ago

@user_ntubp8 Thanks for utilizing our Community Forums. We can have a ticket created to see about reissuing the card for you. When you have a moment, please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

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user_ntubp8

2 Messages

@XfinityThomasD​ [Edit: PII]

(edited)

2 years ago

0

dragbiker

Visitor

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2 Messages

1 year ago

Hi I have a promotional card that expired. I didn't realize it expired. Can you help me with this?

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dragbiker

Visitor

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2 Messages

1 year ago

I'm having a difficulty understanding this website. I need some assistance from xfinity!!

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XfinityEricB

Official Employee

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3.5K Messages

 

dragbiker Thanks for reaching out about a gift card you got from an offer that expired. I would be happy to help working to get it renewed for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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