2 Messages
My phone was stolen at fedex
My daughter has been working so hard to buy herself a iPhone 13 and me being a single mom I couldn’t afford it so when she had enough she spent all her money on a iPhone 13 waiting for fedex to drop it off I didn’t even sign for it they left it and she was so excited opening it but when she opened it there was no phone and the imei was scratched off now xfinity won’t replace it or even let me open another line till the investigation is over. I am a single mom and can’t afford to just buy another phone for her.. Please Xfinity help my daughter
XfinityJohnG
Official Employee
•
1.1K Messages
10 months ago
Thank you very much for reaching out to us here @userjaymurphy. I am very sorry to hear about that issue with that phone. On this platform we do not have access to Mobile accounts. Have you reached out to our Mobile team at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site? You can also text or call them directly at 888-936-4968.
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