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CortesJorge20
1st Topic

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2 Messages

Tuesday, October 25th, 2022 12:05 AM

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My Phone hasn’t shipped yet

I ordered an IPhone 12 last Thursday and it still hasn’t shipped. My money was even returned but no email as to why. When I check my billing on Xfinity Mobile, it still says waiting to be shipped. What is going on and why is Xfinity so bad at communicating these things with customers?

Question

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Updated 

3 years ago

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user_9c3c23

Visitor

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4 Messages

3 years ago

I ordered a 12 on the 19th and it hasn’t shipped. My old phone is dead and I can’t access my online banking. Zero helpful communication from Xfinity. I have no phone if my car breaks down and I need a phone for work. Th phone was listed as an in stock item. I’m so angry. Debating just switching to a new carrier because of this. I could walk out of T-Mobile with a phone this afternoon.

5

CortesJorge20

Visitor

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2 Messages

@user_9c3c23​ [Edited: "Language"]?!? So who knows how long I’ll have to wait for mine. Why are they listing it as in stock if they don’t have it. Keep me updated and lmk if it ever gets shipped out.

(edited)

3 years ago

0

user_9c3c23

Visitor

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4 Messages

Will do! They told me yesterday that I should get a shipping notification within 24 hours, but I think that’s bs. I will let you know though. 

3 years ago

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user_9c3c23

Visitor

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4 Messages

I gave them hell all morning and my phone was shipped out in the afternoon. I hope yours went out today. If not I bet it will ship tomorrow.

3 years ago

0

CCKyla

Problem Solver

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411 Messages

@CortesJorge20 For concerns such as this, I would encourage you to reach out to Xfinity Mobile. They can be reached at (888) 936-4968. 

I no longer work for Comcast.

3 years ago

0

user_9c3c23

Visitor

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4 Messages

I had to spend several days on chat and redirected to different people to get any help at all. It was ridiculous. 

3 years ago

0

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