2 Messages
My order canceled for no reason
On October 12 I ordered an iPhone 15 plus with a trade in of an iPhone 11 for $700.00 trade in credit. On October 15 I received an email saying this order was canceled with no explanation. Today I spent 4 hours talking and texting with support with no answers. First they tell me that they can’t find the order. Then they find it’s pending. Then they say they see it as pending but if I got an email saying it canceled that mean it is canceled. So I need to reorder it. The promotion I used is expired no though so the trade in credit I get is only $140.00 now. So basically I got screwed out of the promotion and my order canceled with no explanation. 4 hours of my day wasted talking with people who couldn’t help me.
user_0d0baf
Visitor
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2 Messages
1 year ago
I have Issues with Xfinity mobile as well. Their mistake ended up costing me a $830 promotion towards a phone. I spent hours being gaslight about what was going on. They said I would receive an email and a call back about my issue. Today is day 3 I haven’t heard anything.
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user_76lldf
1 Message
11 months ago
Avoid calling verification phone number.
(edited)
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