U

Visitor

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1 Message

Monday, February 6th, 2023 6:10 PM

Closed

My online access is limited .

So to be clear:

I can make calls and use data on my phone -- no problem there. I can log into my Xfinity internet account just fine. However when I log into Xfinity Mobile,  I do seem to get logged in because I see a page that has options for Activity/Billing/Devices/ etc BUT every time I click one of those tabs it says either "Sorry about this. We're having trouble retrieving your data. Refresh the page or check back in a few minutes to try again." or "Something went wrong. Trying this page again may help fix the problem."

Refreshing doesn't help. I've tried logging into my mobile account on both my laptop and on my phone.  I've tried Firefox, Edge, and Samsung's own browser but nothing works. Again: this has been going on for over two weeks now and I've spoken with three different people about this problem.

The last person I spoke to just rudely told me there's a problem with the website so I better just try again later. That was a week ago. I'm not going to bother calling support from here on out. Nothing has changed or helped. I'm leaving this post here in the sad little last piece of hope I have that maybe one Xfinity employee will see it and forward it to the right people before I transfer my lines to a different carrier.

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Official Employee

 • 

1.7K Messages

2 years ago

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Have you reached out to the chat support team for mobile at https://www.xfinity.com/xfinityassistant/?channel=xMobile? You can also text them at the 888-936-4968 number for support.

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