6 Messages

Friday, December 20th, 2024

Closed

My monthly rate for Xfinity Mobile recently went up six dollars

My monthly rate for Xfinity Mobile recently went six dollars for no apparent reason. I don't know where I can find a list of plans and pricing and I think it can vary by person. You know how it is. Not everyone pays the exact same amount for Xfinity internet or services from other companies.

I'm asking if $20 for by the Gig Xfinity Mobile service is normal. The person with the account hardly uses her phone especially not for data. It went up from $14 for us in the month of May.

Oldest First
Selected Oldest First

Accepted Solution

Official Employee

 • 

2.3K Messages

7 months ago

 

user_dx249 Hello! Thank you for reaching out to us here on our Community Forum. The price increase you experienced for 'By the Gig' was intentional, it raised to $20 a month. Here is a link that provides more details (https://www.xfinity.com/support/articles/how-does-by-the-gig-work).

 

Problem Solver

 • 

873 Messages

8 months ago

@user_dx249 Yes, the new price for by the gig is $20. As you mentioned, it increased earlier this year in March. Depending on your billing cycle, may not have shown up until April/May statement. Notices about the increases were sent out via email and noted on the billing statements.

forum icon

New to the Community?

Start Here