My internet nor cable worked for 1 week

user_wbifg7 This is not the experience we want any customer to have, but if you are still in need of assistance, we can help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.