1 Message
My buy 1 get 1 promotion
I have the contract I signed for my buy 1 get 1 promotion in order to switch the first mouth I had to call 3 times and spend hours on the phone they finally credit it 2nd mouth had to call back spent 2 hours on the phone first 3 reps said yeah I see it no problem then the last rep said well we decided to give u 10.00 off ur internet so u do not qualify for the 30.00 of a month for 12 months this company is horrible I am going to do my best to contact a lawyer and sue see they messed up by giving me a contract I signed
XfinityXanadu
Official Employee
•
281 Messages
8 months ago
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/38ZIkz1
Did you try reaching out to our chat team for a resolution?
Thank you for participating in our community.
0
0
user_w6omew
9 Messages
8 months ago
This is essentially the same problem I'm having. Here's the link to my post:
https://forums.xfinity.com/conversations/billing/billing-problem-not-receiving-offered-promotion/65a2a4008f01ac51ddb93a23
I wasn't sure where to post and initially posted in this forum for Mobile Plans, but then changed and put it in Customer Service / Billing.
0
0