user_xzmq5v I appreciate you posting on our Community Forums, and am sorry to hear that we do not service your new home and area. Unfortunately, the standalone charge is applied to Xfinity Mobile accounts that no longer have Xfinity Internet, as it is a requirement to be eligible to have Xfinity Mobile. There is not currently an option to waive the charge.
Thank you for the information, Sean. However, this was a mandatory relocation for my employment to an area Xfinity physically does not serve. I have filed a Notice of Dispute to seek an administrative waiver, as I am being penalized $25/month for a lack of Xfinity infrastructure at my job-required residence. I will await the corporate investigation
I understand where you're coming from, and while we cannot guarantee that it will be granted, we can create a ticket to have your request reviewed by the XM Corporate Escalation Team. Please send our team a direct message with your full name and previous service address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasD
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user_xzmq5v
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5 hours ago
Thank you for the information, Sean. However, this was a mandatory relocation for my employment to an area Xfinity physically does not serve. I have filed a Notice of Dispute to seek an administrative waiver, as I am being penalized $25/month for a lack of Xfinity infrastructure at my job-required residence. I will await the corporate investigation
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