New Poster
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7 Messages
Motorola One 5G ACE Unlock
I have tried to get Xfinity to unlock my phone for 12 days now. I have tried 3 unlock codes and they dont work. I have been on the phone and chat every day with NO success. The phone is Paid In Full. I would like the Phone Unlocked or refund my $300.00....What do I do?
user_97e3a7
Visitor
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16 Messages
3 years ago
I was searching the site hoping to find a way to inform Xfinity of the problem with activating the Motorola phone, so I can at least help you. I spent 2 days and hours on the phone with tech support where supervisor actually abandoned us after over an hour waiting! But I've got good news for you. Your phone can be activated, but not until you first set up the android system. Eventually, when the activation timed out, I noticed, beneath the message a tiny word (in blue, I think) "wireless". When I touched the word, I was asked to select the wireless provider and enter the password. A fairly lengthy process followed, setting up the Google account needed for the android operation, etc. Another problem (and this may have actually prevented the initial activation) is that the phone came set in "airplane" mode. That has to be turned off. So power off and back on and start the tedious process again. When it times out, then look for the magic word!
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CCKorie
Problem Solver
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1.1K Messages
3 years ago
Good morning, @waltmoore53. I am sorry to hear you have been unsuccessful with getting your phone unlocked. I can imagine the frustration. I'd be happy to help. Can you send us a PM with your name, phone number, and address?
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_97e3a7
Visitor
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16 Messages
3 years ago
XfinityKorie, did you read my report of the same problem and that the Motorola phone is being shipped in airplane mode? That is what is preventing the easy activation once a person has received notice that the activation has occurred. Powering the phone on does nothing because it is in airplane mode. I have tried alerting XfinityMobile and Motorola, but have found no way to get through to anyone.
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waltmoore53
New Poster
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7 Messages
2 years ago
The phone is still locked...I sent it to Motorola and they sent it back locked. I tried the last code they sent and it didnt unlock it.....I believe Xfinity locked the phone because I cancelled there TV and Internet service. Calling them or chatting with them is a waste of a lot of time. I am pissed big time with Xfinity. The only thing left to do is file a complaint with the FCC....
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