Visitor
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2 Messages
Mobile
I’ve had to watch’s returned . 1 watch has been a nightmare. It was received from the shipper on march 19th at 9:01 AM . Here it is April 2nd . And it’s still pending on my account prohibiting me to do anything to upgrade my phone and plan. If it doesn’t get fixed and resolved I’m going to rip everything out that Xfinity put in my house out and equipment and throw it in the street. This totally ridiculous. It’s always oh it takes 24 to 72 hours. [Edited: "Language"]
XfinityAmira
Official Employee
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4.8K Messages
11 hours ago
Hi user_jyl0fe! We appreciate you taking the time to reach out to our Xfinity Forum. My team can absolutely take a look into this trade-in concern. I'm sorry to hear that you have not received the proper support with this, but please know my team is here to help! Please send us a Direct Message so that we can address this for you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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